There can be a few reasons the member ID code isn’t being accepted.
- Is the code in our system? If it isn't please send us an updated employee / members list.
- Have they added the prefix or are they only using their employee / member number? If the code isn't entered exactly as it's loaded the site cannot validate them.
- How long ago did the member request the registration link? Registration e-mails expire after about 30 minutes.
- Are they selecting the country for which the account is linked? If they select USA and the company is only setup for Canada, the registration will not go through.
Our customer service team is always happy to assist! If your team encounters any issues please ask them to contact us.