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Help Centre

F.A.Q (Canada)

F.A.Q (Canada)

Frequently Asked Questions for Canadian members

Managing your account

I forgot my password, how can I update it?

How can I update my password while signed in?

How can I add a secondary email / what if I cannot access my work email outside of work?

Why is my account disabled?

How can I subscribe or unsubscribe from Perkopolis newsletters?

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Registering and Signing in

How can I register?

What is my member ID code?

Why am I getting a member ID code error?

Does an individual membership expire?

Does an organization’s membership expire?

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Using offers

Can I share my Perkopolis account?

Why do I see a duplicate charge on my credit card statement?

Are the prices I see in Canadian dollars?

Can I use my offers in person?

How do I view the offer code?

How can I receive my tickets from Perkopolis?

Why do I have to wait to receive a ticket/business hours only?

How many times can I use an offer?

Why is an offer I saw no longer available?

How can I find out when an offer will expire?

What is your return policy?

What taxes are applied to my purchase from perkopolis.com?

Why does the button send me to an external site?

Why do I have to sign back in to make a purchase?

Where can I retrieve my Canada's Wonderland ticket(s)?

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Navigating Perkopolis

How can I search Perkopolis for a specific brand or area?

What is the best browser to use for Perkopolis?

How can I browse the available categories?

Offers with unique redemptions

Where can I find my Lenovo passcode?

Why is my Samsung offer not applying?