There can be a few reasons why they’re being asked for a member ID code.
- Is the e-mail domain they’re using to register loaded into our system? If not, the system cannot validate them. Please contact your Account Manager to add an e-mail domain.
- Are they adding a space at the end of their e-mail address? If they are, they will need to remove the space.
- Are they using their corporate email address? If they use a personal e-mail address the system cannot validate them.
- How long ago did the member request the link? Registration e-mails expire after about 30 minutes.
- Are they selecting the country for which the account is linked? If they select USA and the company is only setup for Canada, they will not be able to register.
Our customer service team is always happy to assist! If your team encounters any issues please ask them to contact us.